Return policy

Haramain Mart Return Policy

Introduction

At Haramain Mart, your satisfaction is our ultimate goal. We strive to ensure you are delighted with every purchase. However, if something isn't quite right, we're here to assist. Please take a moment to review our comprehensive return policy for returns made within 7 days of purchase.

Timeframe for Returns

You have a generous 7-day window from the date of delivery to initiate a return. This period allows you ample time to inspect your purchase and decide if it meets your expectations. Should you need to return an item after this period, unfortunately, we won't be able to process it.

Condition of Returned Items

To qualify for a return, your item must be in pristine condition, just as you received it. This means the product should be unused, unwashed, and intact in its original packaging, with all tags and labels still attached. Ensuring these conditions helps us maintain high standards and quality for all our customers.

Proof of Purchase

For us to process your return efficiently, proof of purchase is essential. This proof can be the original receipt, your order confirmation email, or the invoice included in your shipment. This documentation helps us verify your purchase and expedite your return process.

Non-Returnable Items

Certain items, due to their nature, are non-returnable. These include:

  • Perishable Goods: Items such as food, flowers, or plants that cannot be resold.
  • Custom or Personalized Items: Products that are tailored to your specifications.
  • Gift Cards: Once issued, these cannot be returned or exchanged.
  • Downloadable Software Products: Digital products that are delivered electronically.
  • Health and Personal Care Items: Items that are hygienic in nature and cannot be resold for safety reasons.

Refund Methods

Refunds are typically processed to the original method of payment. Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund. If approved, a credit will be applied to your original payment method within 5-7 business days. This timely process ensures you receive your funds as quickly as possible.

How to Return an Item

  1. Request a Return: Begin by contacting our dedicated customer service team at info@haramainmart.pk within 7 days of receiving your item. Our friendly representatives will guide you through the process and provide a return authorization.
  2. Prepare Your Package: Carefully repack the item in its original packaging, including all tags and labels. Don’t forget to include your proof of purchase.
  3. Ship the Item: Use the return address provided by our customer service team. Ensure your package is securely sealed and labeled:
    • Haramain Mart
    • 2nd Floor, Building 144/1, 3, Block B Bankers Cooperative Society, Lahore, Punjab 54000, Pakistan
  4. Receive Your Refund: After we receive and meticulously inspect your return, we will process your refund. You will be notified of the refund approval, and your funds will be returned to you promptly.

Exchanges

Should you need an exchange for a different size, color, or a different product altogether, simply follow the return steps outlined above. When you contact customer service, specify your exchange request. We will do our best to accommodate your needs, subject to product availability. This seamless process ensures you get exactly what you want.

Damaged or Defective Items

If you receive an item that is damaged or defective, please reach out to us immediately at info@haramainmart.pk . Provide detailed information and photos of the damage. Our team will work swiftly to resolve the issue, offering you a replacement or a full refund. We apologize for any inconvenience and appreciate your understanding.

Contact Us

For any questions or further assistance regarding our return policy, please contact us at:

Thank you for choosing Haramain Mart. We value your business and are committed to providing you with exceptional service. Your satisfaction is our priority, and we look forward to serving you again.